1. Purpose
This Cancellation & Refund Policy (“Policy”) sets out the rights and obligations of both AS International (“we”, “us”, “our”) and the customer (“you”, “your”) when a booking is cancelled within 7 days of confirmation. It aims to protect both parties and ensure transparency.
2. Scope
This Policy applies to all tour, travel, package, and service bookings made via https://asinternationl.com/ or through our authorized agents, unless a separate cancellation policy is explicitly stated for a specific package or service.
3. Definition of “Day 0” & “7-Day Period”
- Day 0: The date on which your booking is confirmed, and you receive a confirmation email or message.
- 7-Day Period: The seven (7) calendar days immediately following Day 0 (inclusive of Day 0).
- If Day 7 falls on a public holiday or non-business day, the cancellation window still expires at midnight of that day.
4. Eligibility for 7-Day Cancellation & Refund
You are eligible to cancel the booking and request a full or partial refund (as per below) if:
- You submit the cancellation request within the 7-Day Period.
- The tour/service has not yet commenced.
- There is no clause in the specific package terms that expressly excludes or limits refunds for early cancellation (if so, the specific clause will prevail).
If cancellation is requested after the 7-Day Period, or the service has already started, then our standard cancellation terms (as per the package) apply, which may include no refund or partial refunds depending on timing and supplier policies.
5. How to Cancel / Request Refund
- You must send a cancellation request in writing (via email, support ticket, or through your account dashboard) stating your booking reference number, name, and reason for cancellation.
- We will acknowledge receipt of your request within 1 business day.
- Once approved, we will process the refund as per Section 6.
6. Refund Terms & Timing
| Scenario | Refund Amount | Notes / Conditions |
|---|---|---|
| Full cancellation within 7-Day Period | 100% refund (less any non-recoverable fees) | Any third-party or supplier non-refundable costs already incurred will be deducted |
| Cancellation after 7 days but before service begins | As per the package’s standard cancellation policy | May be partial or no refund depending on timing (e.g. 30 %, 50 %, or 0 %) |
| Cancellation after service has started / during trip | No refund | Unless extraordinary circumstances (e.g. illness, force majeure) and at our discretion |
| No-show / failure to arrive | No refund |
Refund timing: We will endeavor to issue the refund within 14 business days of approving the cancellation. The actual timing depends on your payment method and banking institutions.
7. Deductions and Fees
We reserve the right to deduct from the refund amount:
- Third-party, supplier, or vendor non-refundable costs already incurred (e.g. flight tickets, permits, accommodation).
- Payment gateway charges, bank transfer fees, currency conversion costs (if applicable).
- Administrative cancellation fees (if specified in the package terms).
We will provide a breakdown of deductions in the refund confirmation.
8. Special Conditions & Exceptions
- Non-Refundable / Fixed Price Packages: Some special deals or “flash offers” may be explicitly non-refundable even within 7 days. In such cases, this Policy will not apply and the non-refundability will be clearly disclosed at booking.
- Force Majeure / Extraordinary Events: In cases of natural disasters, war, government restrictions, pandemics, or other unforeseen events beyond control, we may offer alternatives (postponement, credit, partial refund) at our discretion.
- Group Bookings / Custom Packages: For large group bookings or specially tailored packages, different cancellation terms may apply; such terms must be agreed in writing in advance.
- Change of Booking vs Cancellation: If you wish to modify your booking (dates, itinerary) instead of canceling, such changes are subject to availability and may incur change fees.
9. Communication & Notification
- All cancellation notices must be sent to support@asinternationl.com or through your customer dashboard.
- We will confirm approval or rejection of cancellation within 1 business day.
- Refunds will be communicated by email, along with a refund breakdown and expected crediting time.
10. Disputes & Governing Law
- Any dispute arising out of or connected to cancellations or refunds will, in the first instance, be resolved by mutual negotiation.
- If unresolved, disputes shall be governed by the laws of the country where AS International is incorporated (or the country of operation) and subject to the competent courts’ jurisdiction.
11. Amendments
We reserve the right to amend or update this Policy at any time. Any changes will be posted on our website, and for bookings made thereafter, the new version will apply.